We are delighted to announce the introduction of a brand new training course to assist your Enterprise with Onboarding to Couchbase Support. This free, online offering is designed and delivered by our most experienced Technical Support engineers. Its goal is to ensure we continue to provide the best possible Support experience for our customers.

At Couchbase attacking hard problems is one of our core values.  We take great pride in being the NoSQL platform chosen to run mission critical applications for the world’s largest Enterprises. We relish the challenge and stand well-equipped to meet it with our experience and expertise.  Should you require the assistance of the Support team we want to be in a position to achieve the right outcome in the fastest possible time.

The training course is split into a number of bite-sized modules, each lasting around 5 minutes.  The modules are designed to ensure your engagement with our Support team is streamlined and effective. The course covers topics such as:

  • How to register and raise a ticket.
  • The information we require to handle your case effectively.
  • Using our First Time Data Capture tools to accelerate assistance.
  • Additional guidance for impactful issues.

As always at Couchbase we strive to be as efficient as possible. This new course takes just 30 minutes to complete. It is recommended for anyone within your Enterprise with responsibility for administering and maintaining an estate of Couchbase software.

We are continually humbled by the trust you place in us to run your critical workloads. We don’t expect you will need to interact with our Support organisation too often but if you do, know that we stand ready to serve you. With this new training course we hope that any engagement will be seamless and allow us to deliver you the swiftest resolution.

Posted by David Haikney, VP of Technical Support, Couchbase

David Haikney is the VP of Technical Support for Couchbase. He heads the Engineering Lab in Manchester with teams responsible for developing next-generation features for Couchbase Server and delivering exceptional support to Couchbase's EMEA customers. He has a software development background in the areas of high performance, virtualization, and storage and holds several patents for code optimization and hypervisor security.

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